Refund Policy
We offer refunds in cases where the product does not function as intended and our support team has attempted to resolve the issue without success.
Key Points
- The issue must be reported within 24 hours of purchase.
- Refunds are granted only if the product is non-functional. We do not issue refunds for accidental purchases, change of mind, or discontinued use.
- Depending on the situation, we may apply some flexibility on a case-by-case basis.
How to Request a Refund
To initiate a refund request, please join our Discord server and open a ticket under the "Refund" section. Our team will review your case and respond as soon as possible.
Customer Satisfaction Guarantee
We are committed to providing a risk-free experience and stand behind the quality of our services. If a genuine technical issue cannot be resolved, a refund will be issued accordingly.
Eligibility Criteria
Refunds may be approved if:
- The product does not work as described.
- You reported the issue within the required time window.
- Our support team was unable to fix the problem.
Refunds will not be granted if:
- You no longer want or need the product.
- The purchase was made by mistake.
- You did not follow the proper setup instructions.
Processing Time
Once a refund is approved, the amount will be returned to your original payment method. Depending on your payment provider, it may take between 3 to 10 business days to reflect in your account.
If you have any questions or need clarification, please contact our support team through Discord for a faster response.